Wideformatoutlet.com OFFERS A THIRTY (30) DAY RETURN POLICY. Wideformatoutlet.com reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 20% to 50% placed on Orders. It is our policy to require RMAs for any returns.
We will make every attempt to use packaging that will protect our products; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. If the product is damaged in shipment please follow these instructions:
- LTL Deliveries - Any possible damage must be notated on the carrier’s delivery receipt at time of delivery. We highly recommend that your receiving personnel do a complete and thorough inspection of every shipment prior to signing the delivery receipt. If there is any doubt about potential damage to your items make sure to mark on the carrier’s delivery receipt "potential damage - subject to inspection". Failure to note potential damage and signing the delivery receipt without any exceptions will preclude your company from receiving credit for damaged / lost items.
Errors in shipment:
If you have received a miss-shipment due to a Wideformatoutlet.com error, you have 15 days to make a claim. Please see RMA requirements.
We require notification of any defective items within 30 days of receipt. We may require that you consult with our technical support department to verify whether or not a product is defective. The product(s) may either be exchanged or Customer's account may be credited through the same method of payment used for the original Order. Please see RMA requirements.